General terms and conditions
• Arrivals and departures
We do our utmost to ensure that your room or apartment is ready as early as possible, however your accommodation will not be available before 5 p.m on your day of arrival.
The room or apartment have to be vacated by 10 a.m on the day of departure.
• Pets
Pets are welcome in our hotels and residences.
However, for hygienic reasons, they are not permitted in the restaurants, bars and well-being centre.
• Garages
Covered garages are available at an extra charge. The number of places is limited, so advance booking is compulsory and no
on-site refunds will be made. Free parking is available nearly.
• Apartments
You have to clean the apartment before leaving. Anyway, we can do it for you in return for which we will invoice the corresponding
cleaning supplement. The day of your departure, a mandatory inventory has to be made with our head housekeeper. In case
the housework has not been made correctly, the cleaning supplement will be invoiced to you.
• Damage
The hotel reserves the right to charge the cost of repair for any damage caused to the guest.
• Visitors tax
The visitor tax is not included in our prices. Cost: € 1.10 per person per day for guests aged 13 and over.
Cost: 1,10 € per person per day for guests aged 13 and over
• Methods of payment
We accept payment in Euros in cash or by cheque, credit card CB, Visa, Mastercard), “cheques vacances” or travellers
cheques. We do not change foreign currency.
• Booking
A deposit is required for any booking:
From 4 nights stay: 30% of the total cost is needed.
Less than 4 nights stay: 100% of the stay has to paid at the time of booking.
• Booking’s change
In case of any change in the booking (differed, curtailed booking or early departure), the full amount of the booking made will have to be paid.
• Cancellation
All cancellations must be notified in writing, with the date of receipt counting as the date of cancellation.
Cancellation charges are as follows:
• From 4-nights stay:
- More than 30 days before arrival: 80 Euros booking fee.
- From 30 and 15 days before arrival : the deposit is retained.
- From 14 days before arrival: 80% of the cost of your booking will be invoiced to you.
- In case of no show : 100% of the cost of your booking will be invoiced to you.
• Less than 4-nights stay:
Cancellation at any time: 100% of the cost of your booking will be invoiced to you.