~ Privacy Policy | Hotel La Chaudanne, 4-Star Hotel In Méribel

Privacy policy

Published on February 4, 2026

Your privacy is of the utmost importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://www.chaudanne.com (hereinafter the ‘Site’) and to all relationships between Hôtel La Chaudanne and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. Hôtel La Chaudanne ensures the protection of users' personal data in accordance with the provisions of the amended French Data Protection Act of January 6, 1978 and the General Data Protection Regulation (GDPR: No. 2016-679).

What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information that we collect about you when you browse our site. We therefore undertake to respect the confidentiality of the personal information we collect in accordance with the terms and conditions described below. Our users will find in this ‘Privacy policy’ the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection and the security measures taken to protect their personal information. ‘Personal information’ or ‘personal data’ means any information that can be used to identify a user, such as surnames, first names, postal and email addresses, telephone numbers, an IP address, a computer connection identifier, etc. The information collected is used only for the purposes for which it was collected.

Through the site, Hôtel La Chaudanne may collect the personal data of any person sending a question to Hôtel La Chaudanne via the ‘Contact’ section of the site, booking a stay online or subscribing to the site's newsletter. The collection and processing of personal data transmitted by the user to Hôtel La Chaudanne are subject to the provisions of the amended French Data Protection Act of January 6, 1978 and the General Data Protection Regulation (GDPR: No. 2016-679).

The Site provides you with a form enabling you to invoke your rights relating to the protection of your privacy. Simply click on the following link: https://www.chaudanne.com/en/gdpr-form

Please read our Cookie Policy carefully, as well as Hôtel La Chaudanne’s.

1 - Collection of personal data

Hôtel La Chaudanne may collect and process the personal data listed below when you fill in a contact form or other form on our website https://www.chaudanne.com.

Last name
First name
Title
Occupation
Company name
E-mail address
Fixed/mobile telephone number
Information concerning your use of the site such as your IP address, browser type, software, hardware, geographical location data and the web page you were visiting when you received access to the site.

In addition, Hôtel La Chaudanne automatically collects anonymous information about your use of our site and its services. For example, Hôtel La Chaudanne will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, and your IP address. We cannot identify you on the basis of this data, but it does enable Hôtel La Chaudanne to compile statistics on the use of the website and its audience and to send more targeted communications. The personal information we collect is collected through the methods described below in section ‘2 - Methods of collecting personal data’.

2 - Methods of collecting personal data

Your personal data is collected using the following methods:

Working with Hôtel La Chaudanne.
Visiting the https://www.chaudanne.com website
Creating a customer account
Contact form(s)
Quote request form
Your use of Hôtel La Chaudanne services
Verification of your identity
Registration for communications and the newsletter (via the site)
correspondence with and from Hôtel La Chaudanne.
Exchange of business cards
Welcoming guests and communicating with hotel staff
Opinion polls
Cookies (for more information: Cookie Policy)
Contests

The personal data collected by Hôtel La Chaudanne is therefore expressly and voluntarily provided by you.

3 - Use of personal data

https://www.chaudanne.com may process all or part of the data collected in order to:

Enable browsing on the site, and the management and traceability of services ordered by the user.
Optimize the user experience, quality, management, navigation and content of the Hôtel La Chaudanne website.
Create and confirm customer accounts.
Manage relationships with customers and prospective customers regarding bookings.
Provide goods and services from Hôtel La Chaudanne.
Improve customer service and address your service needs.
To contact you by email and/or telephone.
To conduct satisfaction surveys, studies and optional polls on the site.
To send marketing campaigns and targeted advertising from Hôtel La Chaudanne, updates and promotional offers based on your communication preferences and consent.
Provide personalized advertising content.
Send quotes, receipts, and invoices.
Collect statistical data.
To prepare an offer.
Administer a contest.
To carry out a contract with Hôtel La Chaudanne.
To prevent and combat computer fraud (spamming, hacking, etc.).

4 - Confidentiality of personal data

Hôtel La Chaudanne is the sole owner of the information collected on the site. Your personal data will not be sold, exchanged, transferred or given to third parties for any reason whatsoever, without your consent, other than what is necessary to respond to a request and/or transaction within the framework of customer relationship management, the provision of Hôtel La Chaudanne services and their optimization.

5 - Person responsible for collecting personal data

For personal data collected as part of the creation of the User's personal account and browsing on the site, the person responsible for processing personal data is: Aurélia Montgourdin.

As the party responsible for processing the data it collects, https://www.chaudanne.com undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospective customers and clients, once their consent has been collected, with full information on the processing of their personal data and to maintain a register of such processing that accurately reflects those activities.

Whenever the site processes personal data, Hôtel La Chaudanne takes all reasonable steps to ensure that the personal data is accurate and relevant to the purposes for which the site processes it.

6 - Disclosure of personal data to third parties

https://www.chaudanne.com will not process, host or transfer the information collected from its customers to a country outside the European Union or recognized as ‘non-adequate’ by the European Commission without informing the customer in advance. However, the site remains free to choose its technical and commercial subcontractors provided that they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: No. 2016-679).

The Site does not sell your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for Hôtel La Chaudanne to disclose your personal data to third parties, the third party concerned will be required to use your personal data in accordance with the provisions of this ‘Privacy policy’. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law.

Notwithstanding the above, Hôtel La Chaudanne may disclose your personal data:

To the relevant authorities where Hôtel La Chaudanne is required to do so by law or in connection with legal proceedings or future legal proceedings and to secure and defend our rights.
Where Hôtel La Chaudanne or substantially all of its assets are taken over by a third party, in which case your personal data, which Hôtel La Chaudanne has collected, will be one of the transferred assets.

The Site undertakes to take all necessary precautions to protect the security of the information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the customer's information is brought to the attention of https://www.chaudanne.com, it must inform the customer as soon as possible and inform the customer of the corrective measures taken. Furthermore, the site does not collect any ‘sensitive data’.

The User's personal data may be processed by subsidiaries of the site and subcontractors (service providers), exclusively in order to achieve the purposes of this ‘Privacy policy’, such as:

The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
The service provider responsible for the creation and maintenance of the website, Diadao Productive, digital agency.

Within the limits of their respective responsibilities and for the purposes set out above, the people most likely to have access to users’ data on https://www.chaudanne.com are our customer service staff.

In all other cases, Hôtel La Chaudanne will refrain from selling, renting or passing on your personal data to third parties, except where it has obtained your authorization to do so and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees regarding confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section ‘8 - Rights relating to the protection of your privacy’.

7 - Storage of personal data

Except where a longer retention period is required or justified by law or by compliance with another legal obligation, such as 10 years for accounting documents, Hôtel La Chaudanne will retain your personal data for 5 years from the last contact with the hotel in the case of a prospect and for 5 years in the case of Hôtel La Chaudanne's customers in order to achieve and fulfill the purposes described in the “Privacy policy” statement, under point “3 - Use of personal data”.

8 - Rights relating to the protection of your privacy

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (GDPR: No. 2016-679), users of the site may make use of their rights relating to the protection of privacy, as set out below:

Right of access (Article 15 GDPR) and rectification (Article 16 GDPR), the right to update and complete Users’ data, and the right to block or erase Users’ personal data (Article 17 GDPR), where they are inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited.
Right to withdraw consent at any time (article 13-2c GDPR).
Right to limit the processing of Users' data (article 18 GDPR).
Right to object to the processing of Users' data (article 21 GDPR).
The right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (article 20 GDPR).
The right to give instructions for Users’ data after their death and to designate a third party to whom https://www.chaudanne.com may or may not disclose it.

As soon as the site becomes aware of the death of a User and in the absence of instructions from the User, Hôtel La Chaudanne undertakes to destroy the User's data, unless it is necessary to keep it for evidential purposes or to comply with a legal obligation.

If the User wishes to be able to exercise these rights on the site, you may send us a notice informing us of the right(s) you wish to have applied to the use of your personal data. You may exercise these rights free of charge by contacting Aurélia Montgourdin, as Owner, by email at contact@chaudanne.com, or by post at Hôtel La Chaudanne, 88 rue des Jeux Olympiques, 73550 Méribel - France, specifying in the subject line of the email or post ‘Rights relating to the protection of your privacy’ or by completing the request form located at the following address: https://www.chaudanne.com/en/gdpr-form

In this case, the User must indicate the personal data that they would like https://www.chaudanne.com to correct, update or delete, clearly identifying themselves with a copy of an identity document (identity card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on Hôtel La Chaudanne by law, in particular as regards the retention or archiving of documents.

In addition, you can always update, modify and/or verify, via your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you may unsubscribe at any time by clicking on the ‘unsubscribe’ button at the bottom of any email from Hôtel La Chaudanne.

9 - Protection of personal data

Hôtel La Chaudanne undertakes to take reasonable physical, technological and organizational precautions to prevent unauthorized access to your personal data, as well as the loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information.

The data collected and stored via the site is hosted by an external company, SEPTEO HOSPITALITY SOLUTIONS, which provides solutions to optimize the management of tourist accommodations, streamline customer acquisition, and organize staffing.

Septeo Hospitality is committed to providing reliable, secure solutions to our stakeholders (ISO 27001 certification).

Despite our best efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security.

If we become aware of a breach of security, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We are committed to keeping our customers fully informed of all matters relating to the security of their account and to providing them with all the information necessary to help them comply with their own regulatory reporting obligations.

No personal information of the user of the site is published without the user's knowledge, exchanged, transferred or sold on any medium whatsoever to third parties.

10 - Updating the ‘Privacy policy’ declaration

Hôtel La Chaudanne is entitled to update this ‘Privacy policy’ statement by publishing a new version on the https://www.chaudanne.com website. You are advised to consult the website and the relevant page on which the ‘Privacy policy’ is reproduced regularly to ensure that you are aware of the new terms and conditions.

11 - Hyperlinks to other websites

The Site may contain hypertext links leading to other websites. Under no circumstances can Hôtel La Chaudanne be held responsible for the ‘Privacy policy’ or privacy practices of any third party.

12 - Consent

By using our website https://www.chaudanne.com, you are obliged to accept this ‘Privacy policy’ as well as the ‘Terms and conditions’ by selecting the checkboxes provided when information is collected in order to use Hôtel La Chaudanne's services.

13 - Complaints

If you have any complaints about the way in which Hôtel La Chaudanne collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, Users of the site may lodge a complaint with the supervisory authorities and in particular with the French Data Protection Authority (CNIL) by following the link below: https://www.cnil.fr/fr/plaintes

14 - Contact Hôtel La Chaudanne

If you have any questions about the ‘Privacy policy’ or the way in which Hôtel La Chaudanne collects, uses or processes your personal data, please contact us by email at contact@chaudanne.com, or by post at Hôtel La Chaudanne, 88 rue des Jeux Olympiques, 73550 Méribel - France.