General terms and conditions of use

Published on 04/02/2026

Use of the site https://www.chaudanne.com (hereinafter the “Site”) implies full and unreserved acceptance of the general terms and conditions of use described below. These general conditions of use may be amended or supplemented at any time, and users of the site are therefore advised to consult them regularly.

This website is normally accessible to users at all times. The website may be interrupted for technical maintenance, in which case it will endeavor to inform users in advance of the dates and times of the work.

The website is regularly updated by the party responsible for https://www.chaudanne.com. In the same way, the general terms and conditions of use may be modified at any time: they are nevertheless binding on the user, who is invited to review them frequently to remain informed of their contents.

1 - Owner

This website, accessible at https://www.chaudanne.com (hereinafter the “Site”), is the property of the company SAS LE KAILA (hereinafter SAS LE KAILA).

  • Legal name of establishment: SAS LE KAILA
  • Trade name: Hôtel La Chaudanne
  • Registered office address: 88 rue des Jeux Olympiques, 73550 Méribel - France
  • SIRET: 753 025 196 00035
  • Intracommunity VAT number: FR17 753 025 196
  • Activity (NAF or APE code): Hôtels et hébergement similaire (5510Z)
  • Legal form: Société par Actions Simplifiée (SAS)
  • RCS: Chambéry
  • Share capital: 150 000,00 euros
  • Name of legal representative: Aurélia Montgourdin as Propriétaire
  • Name of publication manager: Aurélia Montgourdin as Propriétaire
  • Name of the data protection officer (DPO): Aurélia Montgourdin as Propriétaire

To contact us:

2 - Design

This website, accessible at https://www.chaudanne.com, is designed and developed by Diadao Productive, a limited liability company (SARL), with capital of 100,000.00 euros, registered in the Montpellier Trade and Companies Register under number 443 748 397 00041, with intra-community VAT number FR34443748397, having its registered office at Zone Ecoparc, 625 Avenue de la Saladelle 34130 Saint-Aunès, France.

Diadao is a digital and marketing agency dedicated to hospitality and tourism (hotels, restaurants, spas and tourism operators). The artistic director of the website is Mr. Serge Bija, in his capacity as founder of Diadao.

To contact them:

3 - Host

The website, which can be accessed at https://www.chaudanne.com, is hosted by o2switch, a simplified joint-stock company (SAS) with share capital of €100,000.00, registered with the Clermont-Ferrand Trade and Companies Register under number 510 909 807 00032, whose registered office is located Chemin des Pardiaux 63000 Clermont-Ferrand, France.

To contact them :
Address : Chemin des Pardiaux 63000 Clermont-Ferrand, France
Phone : 04 44 44 60 40
Website : https://www.o2switch.fr

4 - Site content & intellectual property

The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law.

Unless otherwise indicated, the content of the site, the general structure, the texts, the images, whether animated or not, and the sounds of which the site is composed are the exclusive property of SAS LE KAILA. Users are prohibited from copying, modifying, creating a derivative work, assembling, decompiling, assigning, sub-licensing or transferring, in any way whatsoever, any element of the site or the Content, except for personal use.

Any total or partial representation of this site and its Content, by any means whatsoever, without the express prior authorization of SAS LE KAILA is prohibited and would constitute an infringement punishable by the Intellectual Property Code.

Credits

Text: La Chaudanne
Photos: Sylvain Aymoz - @ystudio - Méribel Tourisme - Anthony Cottarel - Matthieu Depanian - InfosNews & Shutterstock

5 - License to use the site content

By connecting to the site, the user accepts a license from SAS LE KAILA to use the Site Content, strictly subject to the following mandatory conditions:

This license is granted on a non-exclusive and non-transferable basis. The right of use granted to the user is personal and private: in other words, any reproduction of the content of the site on any medium whatsoever for collective or professional use, even internally within the company, is prohibited. The same applies to any communication of this content by electronic means, even on a company intranet or extranet.

The right of use only includes authorization to consult the site and its content. This use only includes authorization to reproduce for storage for the purposes of representation on a single-user screen and reproduction in one copy, for back-up copies and hard copies. Any other use is subject to the express prior authorization of SAS LE KAILA. Violation of these provisions shall render the offender and all persons responsible liable to the criminal and civil penalties provided for by French law.

6 - Contractual limitations on technical data

The Site uses WordPress CMS technology (PHP, HTML, JavaScript, CSS).

The Website may not be held liable for any material damage linked to the use of the Website. Furthermore, the user of the Website undertakes to access the Website using recent, virus-free equipment and with an up-to-date browser.

The Site is hosted by a service provider, O2SWITCH, on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: Regulation No. 2016/679).

The aim is to provide a service that ensures the highest level of accessibility. The host ensures continuity of service 24 hours a day, every day of the year. However, it reserves the right to interrupt the hosting service for the shortest possible time, in particular for maintenance purposes, to improve its infrastructures, in the event of infrastructure failure or if the services generate traffic deemed to be abnormal.

SAS LE KAILA shall not be held liable in the event of malfunction of the Internet network, telephone lines or computer equipment, in particular due to network congestion preventing access to the server.

7 - Data Protection Act

SAS LE KAILA, with capital of 150 000,00 euros, registered in the Trade and Companies Register of Chambéry under the number 753 025 196 00035, is responsible for processing the data collected on the site. The person responsible for collecting this data is Aurélia Montgourdin, as Propriétaire.

The data collected and stored are hosted by the company SEPTEO HOSPITALITY SOLUTIONS, Société par actions simplifiée (SAS), with capital of 2 899 790,00 euros, registered in the Trade and Companies Register of Grasse, France under the number 52292163400179, whose registered office is located at Font de la Banquière, 194 avenue de la Gare Sud de France – 34970 LATTES.

SEPTEO HOSPITALITY SOLUTIONS is a company that provides des solutions pour optimiser la gestion des établissements d'hébergement touristique, rationaliser l'acquisition de clients et organiser le personnel.

To contact them :

The user is hereby informed that in accordance with Article 32 of the amended French Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: Regulation No. 2016/679), the information communicated via the forms on the site is required to respond to the request and is intended for the departments responsible for responding to the request for the purposes of following up the request. The information collected on this site via the form(s) will be kept for 5 ans for occasional visitors and for 5 ans for customers of SAS LE KAILA. After these periods, personal data will be deleted or made anonymous.

In accordance with Articles 39 and 40 of the amended French Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: Regulation No. 2016/679), users have the right to access, rectify, update and delete information concerning them, which they may exercise by contacting Aurélia Montgourdin by email at contact@chaudanne.com, or by post to 88 rue des Jeux Olympiques, 73550 Méribel - France, specifying in the subject line of the email or letter ‘Rights relating to the protection of your privacy’ and attaching a copy of proof of identity. The Site also provides a form enabling you to exercise your rights. Simply click on the following link: https://www.chaudanne.com/en/gdpr-form

You also have the right to give instructions on what should happen to your data after your death.
In accordance with Article 38 of the amended French Data Protection Act of January 6, 1978, and

the General Data Protection Regulation (GDPR: Regulation No. 2016/679), users may also object, on legitimate grounds and at no cost, to the processing of their data and to its use for direct marketing. Users of the Site must comply with the amended French Data Protection Act of January 6, 1978, and the General Data Protection Regulation (GDPR: Regulation No. 2016/679); violations may result in criminal penalties. In particular, users must refrain from collecting or misusing any personal information to which he/she has access, and in general from any act likely to infringe the privacy or reputation of individuals.

8 - Data security

The website https://www.chaudanne.com uses the SSL (Secure Socket Layer) security protocol, which is the most widely used in the world. It is used to secure and encrypt information sent between SAS LE KAILA and website users. The key to the success of SSL is its incredible simplicity for users. Browsers are alerted to the presence of SSL security by the display of a padlock and the https protocol in the URL. This means you can send information securely to SAS LE KAILA.

To ensure the security and confidentiality of personal data, the site uses networks protected by standard devices such as firewalls, pseudonymization, encryption and passwords.

When processing personal data, the site takes all reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Information that is essential for responding to user requests, such as the user's surname, first name, address and email address, is indicated by an asterisk on the collection forms. If fields marked with an asterisk are not filled in, SAS LE KAILA will not be able to process users' requests.

The data storage solution subcontractor:

For online booking services, user data is stored on a centralized server hosted by the provider D-Edge.

9, Reservation and payment system

When booking on the site, the browser/user may be redirected to a subcontractor offering a booking and payment management solution.

The personal data collected is shared with D-EDGE, a simplified joint-stock company (SAS) with share capital of €12,700,298.40, registered with the Paris Trade and Companies Register under number 431 513 852 00076, whose registered office is 14-16 Boulevard Poissonnière 75009 Paris – France.

The data collected with D-EDGE is used for managing bookings and guests, billing and payment needs, as well as commercial actions and satisfaction surveys.

Contact details:

10 - Cookies

When accessing the site, a cookie may be automatically installed and stored temporarily on the user's browser or hard disk.

A cookie is a block of data that does not allow users to be identified, but is used to record information relating to user browsing in order to facilitate use of the site (such as the pages consulted, the date and time of access, etc.). The information collected on this site will be kept for a period of 13 mois . You can set your browser to notify you of the presence of cookies and, if necessary, to refuse them, as described at the following address https://www.cnil.fr/fr/site-web-cookies-et-autres-traceurs.

Users have the right to access, withdraw and modify personal data communicated via cookies under the conditions indicated above. Users have the right to prevent cookies being stored by adjusting their browser settings. However, this operation will result in the deletion of all cookies used by the browser, including those used by other websites, which may lead to the alteration or loss of certain settings or information. For further information, please consult our Cookie Policy.

The operating company invites you to consult the CNIL website at the following address: CNIL Website, where CNIL provides advice on how to manage cookies in your browser.

11 - Trademarks

Any of the SAS LE KAILA trademarks which may be displayed on the Website are the exclusive property of SAS LE KAILA. Any total or partial reproduction of these trademarks without the express authorization of SAS LE KAILA is therefore prohibited.

12 - Hypertext links & backlinks

SAS LE KAILA may not be held liable for any hypertext links set up as part of this site to other resources on the Internet. Users of the site may not set up a hypertext link to this site without the express prior authorization of SAS LE KAILA.

Following the express prior authorization of SAS LE KAILA, the hypertext link https://www.chaudanne.com must be accompanied by a brief and precise descriptive text informing the Internet user of the interest and exact nature of SAS LE KAILA's activity. The link must be visible and may appear in the ‘Partners’ tab of your website. To obtain the express prior agreement of SAS LE KAILA, please contact us by email at contact@chaudanne.com, or by post to 88 rue des Jeux Olympiques, 73550 Méribel - France, specifying ‘Hypertext Links’ in the subject line of the email or letter and attaching the URL address of your website and the location of the link https://www.chaudanne.com.

13 - Authorization to reproduce content

For any information or request for reproduction of content appearing on the site (text, graphics, illustrations, images, animated or not, and sound), regardless of the medium, users are invited to send their request by email to contact@chaudanne.com specifying in the subject line ‘Authorization to reproduce content’ and attaching the part of the content you wish to reproduce as well as the context of this request.

14 - Respect for privacy & out-of-court settlement of consumer disputes

SAS LE KAILA makes every effort to ensure that the information published on the site is accurate and up-to-date. The information contained on the site is not contractual in nature and is subject to change without notice. SAS LE KAILA reserves the right to modify the content of the site and these general terms and conditions of use at any time and without prior notice. These modifications are binding on you and we recommend that you consult the site regularly to check the general conditions of use in force. However, SAS LE KAILA cannot guarantee the accuracy, precision or completeness of the content available on the site and invites the user to contact SAS LE KAILA directly.

SAS LE KAILA respects your privacy and is committed to protecting it. This statement is designed to inform you of our privacy policy and practices and of the choices you can make about the way your information is collected online and how that information is used. The website and our business are governed by French law. In the event of any dispute arising from your use of our website, the French courts shall have exclusive jurisdiction. For further information, please consult our Privacy policy.

In accordance with the provisions of articles L. 612-1 et seq. of the Consumer Code, all consumers have the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of a dispute between them and a professional, i.e. in this specific case to SAS LE KAILA. For this purpose, SAS LE KAILA guarantees consumers effective recourse to a consumer mediation scheme. The procedures for implementing the mediation process are specified by decree of the Council of State.

To facilitate access to mediation and in accordance with legal obligations, SAS LE KAILA designates the following mediator as a referent for the resolution of consumer disputes:

Tourism and Travel Ombudsman (MTV)

Website to contact the ombudsman: https://www.mtv.travel/saisir-le-mediateur/

Consumers may refer unresolved disputes directly to the Tourism and Travel Ombudsman in the event of a dispute not resolved directly with SAS LE KAILA, following the instructions and procedures indicated on the website mentioned above. The request for mediation must be made within a reasonable time of the written complaint to SAS LE KAILA.

It should be noted that mediation is a voluntary and non-binding process for both parties. It is not a substitute for traditional legal remedies should mediation fail.

Right of withdrawal:

In application of the provisions of Article L 221-28 of the Consumer Code, the accommodation services offered on the site by the hotel are not subject to the application of the right of withdrawal. Consequently, the services ordered on the site are exclusively subject to the cancellation and modification conditions set out in these General Terms and Conditions and the customer may not invoke the right of withdrawal.

Bloctel opt-out list
The Bloctel opt-out list enables you to register free of charge on an official list to express your refusal of telephone solicitation:  https://www.bloctel.gouv.fr/

15 - Changes to the site and the general terms and conditions of use

SAS LE KAILA uses its best endeavors to ensure that the information published on the Website is accurate and up-to-date. The information contained on the site is not contractual in nature and SAS LE KAILA reserves the right to modify, at any time and without prior notice, the content of the site as well as these general conditions of use. These modifications are binding on you and we recommend that you consult the site regularly to check the general conditions of use in force. However, SAS LE KAILA cannot guarantee the accuracy, precision or completeness of the content available on the site and invites the user to contact SAS LE KAILA directly.

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