• Our teams wear single-use protective masks to ensure new ones are always used.
• Alcohol-based sanitising gel is available in all communal areas (entrance, buffet, reception, etc.)
• The hotel's cleaning plan has been intensified and includes increased monitoring of particular areas, such as ventilation filters.
• Bedrooms can only be accessed by guests during their stay. We continue to provide our turn down service but have taken care to make it even safer. Your privacy will of course be respected, and if you do not wish to receive this service, simply say so when checking in.
• All tables are at least 1 metre away from each other.
• We are in regular contact with identified health services.
• Our HR department constantly monitor the health of our teams. What is more, we offer training and continuous follow-up in order to guarantee a safe and high-quality service.
• We have reviewed the way staff and guests interact so that we can guarantee that social distancing rules are strictly observed. Please bear in mind that it may not be possible to offer all of our services, depending on how health guidelines change.
• Spa: The water activity arears will be opened in a way that complies strictly with prevailing rules. Treatments are available and, ideally, should be booked at least 24 hours in advance.

COVID 19 special Terms and Force Majeure :

• If the French government decides to close the French borders or the ski resorts :
  • Cancellation possible with refund of the amount of the reservation.
• If a foreign government decides to close its borders :
  • Cancellation possible with refund of the amount of the reservation. If a foreign government decides to establish a quarantine following a stay in France, no refund or postponement possible.
• If the French government prohibits a country (or a region) from traveling to France 
  • Cancellation possible with refund of the amount of the reservation.
• If positive test for Covid-19 (PCR test) less than 72 hours before arrival :
  • cancellation possible with refund of the amount of the reservation.

 
Conditions of application :

• Sending of the positive test result in the name of the traveler in French or English.
• If the reservation concerns several rooms, the cancellation will only concern the room of travelers tested positive.
• Obligation at the time of booking to provide the names, first names and date of birth of each of the occupants of the room (s) or suite (s). If these elements are not provided at the time of confirmation of the reservation, no cancellation will be possible in the event of a positive test.

 
Interruption of stay :

• In the event that the stay is interrupted, for whatever reason independent of the hotelier, the customer cannot claim any reimbursement. To cover this eventuality, we recommend taking out insurance.

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You can also contact our booking team by mail reservation@chaudanne.com or by phone +33  479 086 176